Main Duties and Responsibilities

To greet smile and welcome guests and inform them of the facilities within the hotel
To carry out a smooth and efficient check-out and ensure guest satisfaction with the hotel service
To complete all daily tasks laid out in the Reception Check-lists
To keep the Front office management informed of any faults or complaints reported
To ensure that all guest and internal messages are relayed promptly and accurately
To handle guest requests and ensure that all matters are dealt with efficiently and promptly taking preference over administrative tasks
To be fully aware of hotel room rates, availability, promotions, services, and facilities
To be fully aware of the hotel’s selling status in order to maximize room occupancy, average room rates, and additional revenue
To make reservations for accommodation according to company policy
To deal efficiently with all tasks delegated by the Front Office In-charge as detailed in the Standard Operating Procedure Manual
To be aware of specific daily functions and events in order to deal efficiently with guest inquiries
To liaise with Housekeeping to ensure an efficient supply of rooms
To ensure that telephones are answered quickly and efficiently following company directives
To carry out a thorough shift handover at the beginning and end of each shift
To maintain a high standard of personal hygiene, with specific attention to appearance, hair care
Assist the Duty Manager in any task outlined/detailed by him/her
To comply with any reasonable request made by management to the best of your ability

Requirements

Bachelor's degree or diploma in hospitality, business administration, or relevant field
Minimum one year of work experience as a receptionist, front office representative, or in a relevant role
Excellent verbal and written communication skills both in Arabic and English
Possess high levels of commitment and a professional appearance
Customer service and organization skills
Ability to work under pressure

send your C.V via email only :
naeem.ghazzawi@ankars.ps